Question 1

What does standard cleaning generally cost in San Diego?

Accepted Answer

Standard cleaning in San Diego typically ranges from $120 to $200 depending on home size and condition. A 2-bedroom home averages $120-150, while a 3-4 bedroom home runs $150-200. We provide free, transparent quotes based on your specific needs and home layout.

Question 2

How and when do I pay for service?

Accepted Answer

Payment is processed after your cleaning is complete. We accept all major credit cards, which are securely stored for recurring clients. You'll receive an invoice via email with a detailed breakdown of services. No cash is required at the door.

Question 3

Can I tip the cleaning technician in cash?

Accepted Answer

Absolutely! While tips are never expected, they are always appreciated. Cash tips go directly to your cleaner. You can also add a tip to your invoice if you prefer a cashless option. Our cleaners work hard and love knowing their work is valued.

Question 4

Are there any discounts for recurring service?

Accepted Answer

Yes! We offer discounts for weekly and bi-weekly recurring clients. Weekly service receives a 15% discount, bi-weekly receives 10%. These savings add up quickly and ensure your home stays consistently clean without the premium of one-time deep cleans.

Question 5

Which days of the week are best for home cleaning?

Accepted Answer

Tuesdays through Thursdays are our most popular days and offer the most scheduling flexibility. Mondays and Fridays fill up quickly—especially Fridays as people prepare for weekend guests. We recommend booking your preferred day 2-3 weeks in advance for recurring service.

Question 6

Can I book cleaning with short notice?

Accepted Answer

We do our best to accommodate last-minute requests! Same-day availability depends on our schedule, but we can often fit in next-day appointments. Call us at (707) 414-8930 for urgent requests—we'll move mountains to help when we can.

Question 7

How long should a full house clean take?

Accepted Answer

A standard cleaning for a 2-3 bedroom home typically takes 2-3 hours with a two-person team. Deep cleaning takes 4-6 hours. Move-in/out cleaning can take 5-8 hours depending on home size and condition. We focus on quality over speed.

Question 8

Do I need to be home during the clean?

Accepted Answer

No, you don't need to be home. Many of our San Diego clients provide access via lockbox, smart lock, garage code, or building manager. Our insured, background-checked cleaners can work independently. We'll text you when we arrive and when we're finished.

Question 9

What type of cleaning do you offer?

Accepted Answer

We offer five core services: Standard Cleaning (recurring maintenance), Deep Cleaning (thorough one-time reset), Move-In/Out Cleaning (vacant property preparation), Vacation Rental Cleaning (Airbnb/VRBO turnovers), and Post-Construction Cleaning (after renovation debris removal). Each is customizable to your needs.

Question 10

What is a Standard Clean?

Accepted Answer

Standard Cleaning is your recurring maintenance service—ideal for weekly or bi-weekly schedules. It includes all surfaces, floors, bathrooms, kitchen, dusting, and trash removal. We follow a 50-point checklist to ensure consistent quality every visit.

Question 11

What is a Deep Clean?

Accepted Answer

Deep Cleaning is an intensive, top-to-bottom cleaning that tackles areas often missed in routine cleaning. This includes inside appliances, behind furniture, baseboards, ceiling fans, light fixtures, cabinet fronts, and detailed bathroom sanitization. Recommended for first-time clients or quarterly resets.

Question 12

Can I have a partial Deep Clean?

Accepted Answer

Yes! We offer customizable deep cleaning packages. Need just the kitchen and bathrooms deep cleaned? Or focus on bedrooms while we standard-clean the rest? Just let us know your priorities and we'll create a custom quote.

Question 13

Can you help with organizing or laundry?

Accepted Answer

We focus on cleaning rather than organizing or laundry services. However, we can make beds with fresh linens, fold towels in vacation rentals, and tidy visible clutter. For professional organizing, we can recommend trusted local partners in San Diego.

Question 14

What is the difference between a house cleaner and a housekeeper?

Accepted Answer

House cleaners (like us) focus on cleaning tasks—sanitizing, dusting, mopping, and maintaining a hygienic home. Housekeepers typically include additional duties like laundry, meal prep, errands, and childcare. We specialize in cleaning excellence rather than general household management.

Question 15

Why shouldn't I hire an independent cleaner?

Accepted Answer

Independent cleaners often lack insurance, background checks, and accountability. If they cancel, you're stuck. If something breaks, you're unprotected. With Metla, you get insured professionals, a backup team guarantee (we never cancel), quality assurance, and customer support. The peace of mind is worth it.

Question 16

Do you bring all the necessary equipment and solutions?

Accepted Answer

Yes, we bring everything needed—professional-grade vacuums, microfiber cloths, mops, and EPA-approved cleaning solutions. We use eco-friendly products by default. If you have specific products you prefer or allergies to consider, just let us know and we'll accommodate.

Question 17

How do cleaning technicians clean so fast?

Accepted Answer

Our cleaners are trained professionals, not casual laborers. They follow optimized workflows, use commercial-grade equipment, and work in teams of two. Years of experience mean they know exactly what to prioritize. Quality isn't sacrificed—efficiency comes from expertise.

Question 18

Are you licensed and insured?

Accepted Answer

Absolutely. Metla House Cleaning is fully licensed and carries comprehensive liability insurance. Every team member is background-checked and bonded. You're protected from the moment we walk in until long after we leave. Ask us for proof of insurance anytime.

Question 19

What is your satisfaction guarantee?

Accepted Answer

We stand behind our work 100%. If you're not satisfied with any aspect of your cleaning, contact us within 24 hours and we'll return to re-clean the area at no charge. Our goal is your complete satisfaction—we're not happy until you are.

Frequently Asked Questions

Pricing & Payment

What does standard cleaning generally cost in San Diego?

How and when do I pay for service?

Can I tip the cleaning technician in cash?

Are there any discounts for recurring service?

Scheduling & Availability

Which days of the week are best for home cleaning?

Can I book cleaning with short notice?

How long should a full house clean take?

Do I need to be home during the clean?

Services & Cleaning Types

What type of cleaning do you offer?

What is a Standard Clean?

What is a Deep Clean?

Can I have a partial Deep Clean?

Can you help with organizing or laundry?

What is the difference between a house cleaner and a housekeeper?

Our Team & Equipment

Why shouldn't I hire an independent cleaner?

Do you bring all the necessary equipment and solutions?

How do cleaning technicians clean so fast?

Are you licensed and insured?

Satisfaction & Quality

What is your satisfaction guarantee?

Learn More About Our Services

Standard Cleaning

Deep Cleaning

Pricing Guide

Still Have Questions?